A Matter of Trust: Teresa Sarkesian on customer confidence as a mandate for Ontario LDCs

A recent survey commissioned by the Electricity Distributors Association (EDA) reveals 82% of Ontarians are satisfied with their local electricity service, and 89% trust their local electricity utility.

 EDA president & CEO Teresa Sarkesian joined Electrical Business Magazine’s Anthony Capkun to help explain what these results mean for Ontario local distribution companies, their partners and customers.

 Sarkesian explains why this high level of trust matters, particularly as Ontario utilities prepare for the next decade of electrification. She highlights how electrical contractors, engineers, and manufacturers can support utilities in maintaining reliability, building customer confidence, and delivering on the promise of a more digital, flexible grid.

The discussion also explores how local distribution companies are working to keep costs manageable while embracing new technologies, from distributed energy resources to artificial intelligence. Sarkesian shares how utilities are deepening ties with their communities, engaging in two-way conversations, and building partnerships that will be essential for modernizing Ontario’s power system.

 Finally, she highlights the education and networking opportunities at EDIST 2026—EDA’s flagship conference—where utilities and industry partners connect to shape the future of the grid.